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What P&L Statements Show About Job Profitability

If your Gross Margin is 50% or more on parts, then you are charging properly for equipment. Likewise, you should target 50% Gross Margin on labor.

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What P&L Statements Show About Job Profitability

news, business resources

13 Ways to Improve a Service Department

Here are 13 ways to improve your service, like cross-training and incentivizing technicians.

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13 Ways to Improve a Service Department

news, business resources

How to Use Social Media for Customer Service

What can CE pros and manufacturers learn (or not learn) from big tech companies like Apple, HP, Google or Best Buy in terms of incorporating social media into their customer service?

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How to Use Social Media for Customer Service

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5 Basic Numbers for Proper Job Costing

To accurately bid a project, you must know these 5 basic data points: equipment revenue, infrastructure parts revenue, labor revenue, equipment cost and hours on the job.

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5 Basic Numbers for Proper Job Costing